TekiAI
A RAG-grounded knowledge assistant that answers employees and customers straight from your own documentation — with every answer sourced.
Your knowledge base has the answer. Nobody can find it in time.
Policies, SOPs, product specs, and support history live scattered across drives, wikis, and PDFs — so employees interrupt each other and customers wait on tickets for answers that were already written down.
Repeat Questions
Support and internal help desks spend the majority of their time answering questions already covered in existing documentation.
Answers Without Sources
Generic AI chat tools give confident answers with no link back to the source document — nothing a regulated or enterprise team can trust or audit.
Knowledge Trapped in Silos
SOPs, product docs, HR policy, and support history sit in different systems that were never meant to talk to each other.
Lost to Search
Employees and support agents lose hours a week hunting through folders and tools for an answer that already exists somewhere in the org.
One assistant. Two audiences.
Employee Knowledge Assistant
Give every employee a conversational front door to internal policies, SOPs, product knowledge, and how-to documentation — grounded only in your approved sources.
- Connects to your existing knowledge base, wiki, and document stores
- Role-based access so answers respect existing permissions
- Every answer cites the source document and section
- Escalates to a human when confidence is low
Customer Support Assistant
Deploy the same knowledge base as a customer-facing assistant that resolves common questions instantly and hands off complex cases with full context.
- Deflects repetitive tickets before they reach a queue
- Consistent, on-brand answers pulled from approved content only
- Full conversation handoff to human agents with context intact
- Continuously improves as your knowledge base grows
Built on retrieval, not guesswork
Retrieval-Augmented Generation
Every response is generated from retrieved passages in your own knowledge base — not from the model's general training data.
Source-Cited Answers
Each answer links back to the exact document and section it came from, so users can verify and trust the response.
Access-Aware Retrieval
Retrieval respects existing document permissions, so employees and customers only ever see what they're authorized to see.
Continuous Knowledge Sync
Ingests new and updated documents automatically, so the assistant never answers from a stale version of a policy or spec.
Analytics & Gaps Dashboard
Surfaces the questions your knowledge base can't answer yet, so content teams know exactly what to write next.
Human Handoff
Low-confidence or sensitive queries route to a human with the full conversation and retrieved context attached.
What it changes for your business
Common employee and customer questions get resolved instantly, without opening a support ticket.
Employees get a sourced answer in seconds instead of searching across drives, wikis, and past emails.
Every answer is traceable to the exact document it came from — no unsourced or hallucinated claims.
See our products in action
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